Shipping Policy

At Soul Embrace we take pride in packaging your new items with care and love. All crystals will be handled with care and wrapped to protect them on their journey. We will do our best to always use eco-friendly items for packaging, but from time to time we will reuse bubble wrap from our suppliers and we do use tape to seal boxes. 

Should you order a Box Set, we will still send the crystals in the box, however we will wrap them to ensure their safe travel. (You may choose to unwrap the Crystals and place them back in the box if you are giving this item as a gift.)

Shortly after placing your order with us you will receive a confirmation email.  Please check if all details are correct and contact us if any changes are required or if you do not receive a confirmation (please remember to check your spam and if you find us here, please mark us as 'not spam'). 

We currently only ship to Australia and we send all packages with tracking through Australia Post. Shipping is free when you spend over $100 and all orders under $100 will be shipped at our flat rate of $10.00. 

We will endeavour to ship your item within 48 hours and you will be emailed confirmation of dispatch. Orders are processed in the order we receive them and our working days are Monday to Friday. Please keep in mind that choosing express postage does not mean that it would be sent first. - If your order is urgent, please email us at soulembracehw@gmail.com  and we will review each request case by case.

For domestic deliveries please refer to the below (please note this is a guide only):

Standard within Australia: Allow 3-5 business days for delivery once dispatched. 

Express within Australia:  Allow 1-3 business days for delivery once dispatched. 

There is an option at check out for you to choose 'Signature on Delivery', this means should someone not be available to sign for your package upon delivery, it will be taken to the nearest post office and you will be notified by Australia Post. It is then your responsibility to collect the item. 

Should your parcel go missing after being delivered, you will need to contact Australia Post directly. Although please also let us know if we can be of any assistance.

On the off chance your parcel goes missing while making it's journey to you, please let us know as soon as possible.  We will do everything we can to help track down your package and have your goodies delivered to you. 

Occasionally  parcels are returned to us as undeliverable.  Should this happen we will contact you to confirm all details. If your parcel is returned for any of the following reasons, we will be happy to re-send, however this will be at an additional $10 for postage:

~ incorrect or incomplete address

~ failure to collect from post office

~ item sent 'return to sender'

Should you wish for the items not to be re-sent, we will happily offer you a store credit, minus the $10 shipping fee and a 15% restocking fee. 

**Please note the above applies to all orders including those which incurred free shipping on the original transaction.

**Please note: Free Gift may be different to item pictured.  We are certain you will still love it :)